Make the reward easier to reach.
How a mobile navigation prototype turned stakeholder concern into a shared direction—and a shipped experience.
The rewards catalog served employees and distributor/channel-partner staff across multiple incentive programs. I led a mobile-navigation redesign after rewards members and internal teams reported difficulty browsing the catalog. A high-fidelity Figma prototype helped secure stakeholder agreement by showing how members could move between categories, return without unnecessary scrolling, and maintain their orientation through smoother transitions.
At a glance
- Mobile navigation shipped around 2023–2024 and carried forward into the June 2025 redesign.
- A high-fidelity prototype resolved stakeholder concerns about returning through the category hierarchy.
Approach: Investigated reported browsing friction, prototyped paged slideout navigation and partnered with engineers through manual validation.
Business feedback is qualitative; no measured redemption uplift or causal result is claimed.
Explore the complete case study.
Read the design decisions, supporting visuals, validation and outcomes, including clearly labeled reconstructions and evidence notes.
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